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Returns

Should you have concerns about an item that has been delivered to you, please contact us immediately.

Returned items must be returned unworn, in their original condition and in their original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. You must inspect the goods on delivery and may return them as defective if they:

  • are not of acceptable quality (as defined in the Australian Consumer Law); or do not conform to an agreed specification.
  • You must make contact to return obviously defective goods within 7 days of receipt of the order. If you fail to return the goods (or notify us of any shortfall in the quantity delivered) within this period,
  • you must pay for them in full despite any shortfall or defects (other than non-obvious or latent defects that you could not be reasonably expected to have identified within the time period).
  • Returns received outside this timeframe may be accepted at the discretion of All Apparel and may only be refunded as a store credit. Accepting returns for a ‘change of mind’ purchase are at the
  • sole discretion of All Apparel.

You must provide a valid proof of purchase in the form of an invoice and/or bank/credit card statement showing the purchase with All of the Above pty. ltd. T/A All Apparel.

We will cover the charges for returning the goods only if we accept that they are defective. Otherwise return shipping costs as well as items lost or damaged in the process of returning are the responsibility of the customer. We recommend that you insure your return package and use a shipper that allows you to track your package, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. If you send a return COD (Cash on Delivery), it will not be accepted. Claims for packages lost or damaged in transit must be made with the shipper.

Exchanges

All Apparel will provide an exchange providing the goods being returned are unworn and in original packaging. You must first communicate with All Apparel via phone or email and receive written confirmation that an exchange is possible before sending the goods back to All Apparel. Return postage costs must be covered by the customer. In the event that the returned item is exchanged for an item of lesser value, the balance will first be credited towards return postage, with the remainder issued as store credit or refund

Store Credit

Store credits are valid for 6 months from date of issue. Store credits are non-transferrable without prior authorisation.

Refunds

Merchandise may be returned for a refund, please refer to the Returns requirements above. Shipping charges are non-refundable, we do not refund original or return shipping charges. Refunds will only be issued in the same form as utilised for original payment.